SUPPORT AND MAINTENANCE
Essential support services include 24/7 technical assistance, proactive support resources, and product updates which are available. Developmental engineers and customer support specialists are able to deliver a complete, dependable, fully-integrated service through the company’s support systems.
Critical support services are also provided for complex IT environments. These advanced support services help maximize performance, achieve high availability and reduce risk across all areas from applications, middleware, and database to server and storage systems.
The following teams are in place to ensure you get the support when required:
Account management: the management team will ensure the smooth running of the IT infrastructure and the consistent delivery of high quality IT support.
The engineering team: will get involved in the actual hardware and software of products. This field of engineering not only focuses on how computer systems themselves work, but also how they integrate into the larger picture of your organization.
Helpdesk support: engineers are on call 24/7 to handle all technical issues that may arise.
Onsite support: as part of the monitoring process the engineers will do onsite visits to monitor progress on the project assigned to them.